If you have changed your mind about a 7Hydroz purchase and the product is still in its complete original packaging, you can post it back to us for a full refund. Just email us at example@7hydroz.com and customer support will provide further instructions.

Change of mind terms & conditions

• All postage cost are to be paid by customer
• Product must still be in its complete undamaged original package and unopened
• Upon receiving and inspecting the item, 7Hydroz will issue a full refund (less shipping costs) to the payment method used to make the order
• Product must be returned within 30 day of purchase
• Returns will be processed within 3-5 business days

If you receive an item that you feel is damaged or defective, please contact us at example@7hydroz.com as soon as possible. Sending photos of any damage and/or a thorough description of why you feel the product is defective will speed up the returns process. Once we receive your email, our customer support team will provide further instructions.

Damaged or defective product terms & conditions

• To be eligible for a refund, 60% or more of the product must still be in the original packaging when returned to us. For a 3-pack of tablets, this is at least 2 remaining tablets. For a 6-pack, there must be at least 4 remaining tablets
• The request for a return must be made in writing (via email) within 30 days of purchase
• We will inspect returned items within 3-5 business days of receiving them. I damage or a defect is found, 7Hydroz will refund the full purchase price (including shipping costs) to your original payment method
• Returns on on the basis of the product not having the desired or expected effect on an individual are not permitted