FAQ

General

Is 7-hydroxymitragynine the same as kratom?

Kratom is the name for products made from the Mitragyna speciosa tree. Scientists have been studying kratom for over a decade, trying to figure out what the main active ingredients are (often called alkaloids). At first, it was thought that mitragynine (MIT) was the most active alkaloid. However, more recent research suggests that it’s actually 7-hydroxymitragynine that is responsible for most of the effects of kratom. Products high in 7-hydroxymitragynine, like 7Hydroz, generally have the same effect as regular kratom, but are available in a much more concentrated, convenient, easy-to-consume formulation.

How do I take 7Hydroz?

Taking 7Hydroz is simple. Just swallow half a tablet with water or another drink of your choice. If you don’t have a drink on hand, it’s totally fine to simply chew half a tablet and then swallow it (most users find the taste pleasant). Plus, a big bonus is that unlike regular kratom, 7Hydroz doesn’t need to be digested or metabolized by the body to become active. That means you are likely to get the same effect whether you have eaten beforehand or not. 

What is the recommended dose of 7-hydroxymitragynine?

The standard dose of 7-hydroxymitragynine is 7.5 mg (half a 7Hydroz tablet). While individual experiences vary, most users report that 7.5 mg of 7-hydroxymitragynine is equivalent to a moderate to strong dose of kratom powder or kratom extract. 7Hydroz tablets have a convenient score mark or groove down the middle of the tablet to make it easy to break them in half. 

Is 7-hydroxymitragynine better than regular kratom?

7-hydroxymitragynine is the main active ingredient in regular kratom—so it’s not really a question of whether one is “better” than the other. However, there are some benefits to 7-hydroxymitragynine that lead many consumers to prefer 7Hydroz over regular kratom products. Basically, 7Hydroz eliminates all of the inconvenience and inconsistency associated with regular kratom. No more trying to toss and wash powder or drinking bitter green sludge. No more choking down harsh tasting extract. And no more swallowing a bunch of capsules to get the effect you’re looking for. With 7Hydroz, you simply chew or swallow half a tablet and you’re done.

Is 7-Hydroxymitragynine legal?

Because it is produced from kratom, 7-hydroxymitragynine can only be sold in and shipped to states where kratom is legal. We do not ship to the following US states, counties, and cities where kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Sarasota County (FL), Union County (NC), and San Diego (CA).

Shipping & Subscriptions

Where does 7Hydroz ship to?

We ship throughout the United States, except the following states, counties, and territories where kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Sarasota County (FL), Union County (NC), Denver (CO), and San Diego (CA).

How long will it take for me to get my order?

Most of our orders are shipped within 2-3 days. On top of our standard priority shipping, we offer expedited shipping when you need it (additional cost applies).

Can I track my order?

Absolutely. When your order is shipped, you will receive an email with tracking information. If you don’t receive a tracking number within 2-3 business day or placing your order please reach out to Flayvorz customer service at the Contact Us page or via email at info@7hydroz.com.

My order hasn’t arrived in the expected timeframe. What should I do?

Firstly, please follow up with the shipping provider using the tracking number you were emailed after placing your order. If the shipping provider advises that your package is missing (not delayed), please reach out to customer service at the Contact Us page or via email at info@7hydroz.com.

Can I move my subscription order forward?

Want your order sooner than the standard 30 day subscription interval? No problem. Just log into your account, click “delivery schedule” and select “next order date”. You can edit the next delivery date or choose to have your order shipped immediately. Your next order will be scheduled for 30 days from the new date, but you can always move this forward again if need be.

I need to change my subscription payment information

No problem. Just log into your account, navigate to payment information, and update your details.

Returns

If you change your mind about a purchase or receive a damaged or defective 7Hydroz product, we will issue a refund under certain circumstances. To request a return, please read all of the terms and conditions below, then contact our customer support team at info@7hydroz.com

Returns for change of mind

If you have changed your mind about a 7Hydroz purchase and the product is still in its complete original packaging, you can post it back to us for a full refund. Just email us at example@7hydroz.com and customer support will provide further instructions.

Change of mind terms & conditions

  • All postage cost are to be paid by customer
  • Product must still be in its complete undamaged original package and unopened
  • Upon receiving and inspecting the item, 7Hydroz will issue a full refund (less shipping costs) to the payment method used to make the order
  • Product must be returned within 30 day of purchase
  • Returns will be processed within 3-5 business days

Damaged or defective product returns

If you receive an item that you feel is damaged or defective, please contact us at example@7hydroz.com as soon as possible. Sending photos of any damage and/or a thorough description of why you feel the product is defective will speed up the returns process. Once we receive your email, our customer support team will provide further instructions.

Damaged or defective product terms & conditions

  • To be eligible for a refund, 60% or more of the product must still be in the original packaging when returned to us. For a 3-pack of tablets, this is at least 2 remaining tablets. For a 6-pack, there must be at least 4 remaining tablets
  • The request for a return must be made in writing (via email) within 30 days of purchase
  • We will inspect returned items within 3-5 business days of receiving them. I damage or a defect is found, 7Hydroz will refund the full purchase price (including shipping costs) to your original payment method
  • Returns on on the basis of the product not having the desired or expected effect on an individual are not permitted